Store Policies

Returns, Refunds & Cancellations

Last updated: October 2026

Draft Policy Notice: This draft outlines terms for physical book sales by author Shivratan Tiwari. The owner must confirm the exact refund timelines before final legal launch.

1. Order Cancellations

You may request an order cancellation before your book has been dispatched by contacting us at contact@heritagetrails.in or on WhatsApp with your Order Reference. Once an order has been handed to the courier partner and an AWB has been issued, it cannot be cancelled in transit.

2. Damaged or Defective Copies

Each physical book is inspected prior to packaging. If your book arrives physically damaged in transit or with printing defects (such as missing or misprinted pages), please notify us within 48 hours of delivery with photos of the damage. We will dispatch a replacement copy at no extra charge.

3. Refund Processing

Approved refunds will be processed to the original payment source (UPI, Card, or Net Banking) via our Razorpay gateway within 5 to 7 business days.